If you are not satisfied with your purchase the merchandise MUST be accompanied with your Lewis Jewelers receipt within 30 days of date for a full refund, or for an exchange or store credit. All special orders and made to order sales are not subject to cancellation or exchange/refund. Merchandise that is not accompanied by a receipt or that is defective, regardless of the packaging will not be accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Rings that have been sized, custom designed jewelry or made to order pieces cannot be returned.
Additional non-returnable items:
• Gift cards • Any item not in its original condition, is damaged or missing parts for reasons not due to our error • Any item that is returned more than 30 days after delivery.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contactlewisjewelersct@outlook.com
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lewisjewelersct@outlook.com and send your item to: 176 Main Street Ansonia CT 06401.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping returns
To return your product, you should mail your product to: 176 Main Street Ansonia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
